IT Professional · Systems & Infrastructure · UW–Madison

Hi, I'm Alex
Nouansacksy.

I build and maintain the systems that keep people connected — from enterprise infrastructure and authentication services to the tools that 80,000+ students and staff rely on every day.

My Experience LinkedIn ↗ GitHub ↗
Alex Nouansacksy 💼 Student System Administrator @ DoIT 📍 Madison, WI 🎓 UW–Madison '27 📍 Janesville, WI 💼 Student Team Lead @ DoIT 💼 Quality Assurance @ DoIT 💼 Hiring Manager @ DoIT

About Me

Systems thinker,
infrastructure builder.

I'm an early-career IT professional with a passion for the systems and infrastructure that power modern institutions. I care about reliability, correctness, and building things that scale to real users.

At UW–Madison's Division of Information Technology, I work as a Student System Administrator supporting campus-wide infrastructure, authentication services, and enterprise operations. I also lead hiring and mentorship for a team of 75+ student Help Desk agents.

Outside of work, I run my own Linux server, practice subnetting and firewall configuration, and think carefully about trust boundaries and least-privilege design.

Skills & Tools

Operating Systems

Linux (Ubuntu) Windows Server CLI Administration

Systems & Security

Active Directory Authentication Services Firewall (UFW) SSH Tailscale Least-Privilege Design

Networking

IPv4 / CIDR Subnetting VLAN DHCP Routing

Programming & Scripting

PowerShell PHP Java Python SQL R JavaScript

Tools & Operations

Git Ticketing Systems Systems Monitoring Device Deployment Asset Management

Work

Professional Experience

Feb 2026 – Present

UW–Madison
Division of Information Technology
Madison, WI

Student System Administrator

  • Triage and troubleshoot escalated Help Desk tickets in collaboration with Systems Engineering staff supporting campus-wide infrastructure and line-of-business systems.
  • Perform Active Directory administration and routine system health monitoring under senior engineer guidance.
  • Assist with maintenance, configuration, and troubleshooting of system hardware, software, and related services.
  • Support automation of system administration tasks using PowerShell and PHP to improve operational efficiency.
  • Conduct physical inventory and documentation of server and system hardware assets.

Oct 2025 – Present

UW–Madison
Division of Information Technology
Madison, WI

Team Lead & Hiring Manager

  • Manage end-to-end hiring and onboarding for a team of 75+ student agents, coordinating semesterly recruitment cycles that processed 200+ applications to select and train 20–30 new hires.
  • Drive performance improvement by conducting 20+ monthly case reviews and delivering personalized coaching based on attendance and quality metrics.
  • Deploy and analyze semesterly staffing surveys to inform schedule creation and strategic planning for team growth.
  • Foster engagement through semesterly outreach events, a leadership newsletter, and an Agent of the Month recognition program.

Jan 2025 – Present

UW–Madison
Division of Information Technology
Madison, WI

Quality Assurance Specialist

  • Resolved over 5,500 technical incidents across university IT services — email, Wi-Fi, Canvas, software — through phone, email, chat, and onsite support.
  • Mentored and provided real-time guidance to ~75 Help Desk agents, improving first-contact resolution rates and adherence to quality standards.
  • Monitored critical IT systems used by nearly 80,000 students and staff, documenting outages to facilitate rapid resolution by engineering teams.

Jun – Jul 2023

Blackhawk Technical College
Janesville, WI

IT Services Intern

  • Imaged over 200 desktops and deployed more than 50 to faculty and staff, configuring hardware and software for immediate use.
  • Streamlined the IT inventory system by tracking 200+ assets and improving documentation around deployment and disposal processes.

Code

Personal Projects

SYSTEMS

Calypso — Home Lab Server

Personal Ubuntu-based home lab for Linux system administration, Dockerized services, networking, firewall configuration, monitoring, and secure remote access.

Email for more info →

HTML

nouansacksy.com

Personal portfolio website that you are viewing now!

Visit →

PYTHON

taco beaver Bot

Custom Python-based Discord bot for automation and moderation, featuring command handling, event-driven behavior, and secure token management using environment variables.

Email for more info →

SYSTEMS

Private Cobblemon Server

Privately hosted multiplayer server focused on server administration, performance tuning, backup management, and controlled access for a trusted community.

Email for more info →

JAVA

iSongify

Console-based application that analyzes a song dataset to determine the most danceable tracks using loudness and tempo metrics, implemented with a Red-Black Tree for efficient sorting.

Email for more info →

JAVA

Campus Navigator Web App

Web application that uses Dijkstra’s Algorithm to compute shortest paths between locations on the UW–Madison campus and identify nearby points of interest, backed by custom data structures.

Email for more info →

Java

AP Computer Science A

Coursework covering OOP, data structures, and algorithms in Java.

View on GitHub →

Java

CS 220 @ UW-Whitewater

Advanced coursework in data structures and algorithm design using Java.

View on GitHub →

C

Pomodoro Timer

A command-line Pomodoro productivity timer built in C with timed work and break intervals.

View on GitHub →

C

Simple Contact Manager

A lightweight CLI contact manager in C with file-based persistence.

View on GitHub →

Python

AP CSP — Python

Python-based coursework exploring scripting, automation, and computational thinking.

View on GitHub →

C

AP Computer Science Principles

Foundational CS principles through C — logic, abstraction, and problem-solving.

View on GitHub →

Education

Academic Background

University of Wisconsin–Madison

B.S. in Information Science

Relevant Coursework

IT/Information Science
Data Science
Math
Computer Science
Programming I Programming II Calculus I Calculus II Intro to Information Science Data Science Programming I Programming III Linear Algebra Introduction to Digital Information Applied Database Design Data Science Programming II Human Factors in Information Security Data Science Modeling I Securing Information Networks Introduction to Information Science History and Future of Books Introduction to Information Architecture Concepts of Data & Information Science Data Storytelling Code and Power

Other Coursework

Natural Science
Humanities & Arts
Forests of the World Molecules to Life & Science Archival Information & Artificial Intelligence Introductory Geology Music in Performance Our Planet, Our Health Sustainability

Expected May 2027

Madison, WI

🏅 Dean's List 🎓 Mercile J. Lee Scholar 🌏 Lao & Cambodian Student Assoc. 🎌 Asian American Student Union

Get In Touch

Let's Connect

I'm always happy to talk systems, infrastructure, and IT — or to explore new opportunities. Feel free to reach out.

Send an Email LinkedIn ↗ GitHub ↗

alex@nouansacksy.com